Category: Business


Business

Customer Service Costing Too Much? Here’s How to Fix It

Ben Dwyer
by Ben Dwyer

Every cent you spend on operational costs eats into your profit margin. As a responsible business owner you want to reduce those costs as much as possible. While many of your expenses are fixed or non-discretionary (e.g. rent, utilities, salaries, etc.) there are several areas of your business where you can make better financial decisions. […]

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Many business owners think of customer service as “just one of those things” and write it off as a necessary expense. But with a little effort you can reduce the costs of providing customer service and improve your customer’s experience.

Customer-Service-Costing-Too-Much-Heres-How-to-Fix-It

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Business

Self Checkout: Should You Implement It?

Ben Dwyer
by Ben Dwyer

Consumer Reports published a survey of how consumers feel about self-checkout. The top complaint of the 62,917 subscribers surveyed was too few open checkout lanes. Nearly 75 percent of respondents liked self-checkout’s ability to save time. We decided to delve into the self-checkout lanes to determine the good and bad. Here’s what you need to know. […]

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Self checkouts, where a customer rings up their own items, bags them, and pays without a cashier, have been implemented in many grocery chains, fast food restaurants, and chain retailers across the country, with NCR Corporation supplying 68 percent of these systems. Should you jump on the self-serve checkout train, too?

Self-Checkout-Should-You-Implement-It

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Business

Before Profitability: How Long Until You Run Out of Money

Ben Dwyer
by Ben Dwyer

With a good understanding of your costs, margins, and sales, you can calculate exactly how long you’ll be able to stay in business. More importantly, you can use those figures to make informed decisions so you can survive longer, and get a plan in place for achieving profitability. Defining Profitability Calculating Run Rate Establish How […]

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It’s a sad fact that if your business isn’t making more money than it’s spending, at some point you’re going to run out. And in almost all cases, that means you’re out of business.

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Accounting and Finance, Business

4 Free Invoice Template Makers

Samantha Stauf
by Samantha Stauf

Without an invoice, your clients might not know when they owe money and how they can pay for the product or service. In the past, invoices would have to be mailed to clients. Thankfully, modern technology has made the process of billing far easier, and invoices can now be created, sent, and even paid online. […]

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Invoices, documents sent from a company to a customer or client that explains the details of a sale, are vital for many businesses. It gives you and the client a formal, written explanation of costs.

example invoice

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Accounting and Finance, Business

Taking Bitcoin – Does it Make Sense For Your Business?

Ben Dwyer
by Ben Dwyer

Let’s take a look at what Bitcoin is, how you can accept it, and whether you should consider taking it at your business. What is Bitcoin? Bitcoin Miners How are Bitcoins stored? Bitcoin Blockchain How much is Bitcoin worth? Bitcoin Exchanges – Converting to Dollars Bitcoin Fees and Payment Processing How does accepting Bitcoin work? […]

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The internet has changed the way we all live. Business is increasingly conducted in a virtual world. Now there are virtual currencies to match. Of these, Bitcoin is the best-known and most successful. As it becomes more popular, businesses are starting to ask: Should I take Bitcoin? And if so… how?

Bitcoin logo

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Accounting and Finance, Business

Recurring Payments and Subscription Billing

Ben Dwyer
by Ben Dwyer

Recurring or subscription billing gives you the confidence of a semi-guaranteed income. It makes managing your finances a little easier, lets you plan for the future, and gives you a cushion against financial shocks. When you understand how many new customers you’re taking on, and how many you’re losing (the “churn” rate), you can also […]

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There’s nothing quite like guaranteed money for your business. Whether you’re selling software as a service, subscription boxes, retainer agreements, or monthly product deliveries, recurring payments are essential to many businesses.

recurring billing calendar

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