Tag: American Express


Credit Card Processing

Discover and American Express Chargebacks

Ben Dwyer
by Ben Dwyer

Ideally, you want to prevent chargebacks in the first place by properly utilizing anti-fraud tools and offering easy cancellations. But sometimes chargebacks happen anyway, and it’s important to know what to expect. In this article, we’ll explain the stages of the dispute process for American Express and Discover. You can also contact your credit card […]

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Discover and American Express both issue their own credit cards. When a cardholder initiates a chargeback on a Discover or Amex, the process works a little bit differently.

Amex Discover Chargebacks

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Credit Card Processing, News

All Four Major Credit Cards to Go Signature-Free

Brian Hassan
by Brian Hassan

The paradigm shift was been prompted by leaps in credit card security and fraud protection, along with consumer trends such as the rise of mobile payments technology (e.g., Apple Pay), and of course the now-ubiquitous chip card. What changed, and does it affect your business? Let’s take a look. What Changed Announcing the Changes Mastercard […]

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As of 2018, signatures are no longer required for credit card purchases. The four major credit cards let go of the requirement for cardholders to provide a signature for purchases when using a chip-enabled card.

Signature Free

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Credit Card Processing

American Express International Assessment

Ben Dwyer
by Ben Dwyer

As of 2018, the International Assessment carries a rate of 0.40% of the total transaction volume. Let’s break that down further and take a look at when this fee is charged. OptBlue Pricing Model American Express Assessments When is the International Assessment charged? Lowering Your Amex Acceptance Costs OptBlue Pricing Model Firstly, the International Assessment […]

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The International Assessment is a credit card processing charge that a business on an OptBlue pricing model incurs when accepting an American Express card that was issued outside of the United States.

American Express Data Security Operating Policy

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Credit Card Processing

American Express Card Not Present Surcharge

Ben Dwyer
by Ben Dwyer

Let’s break that down a little further. Defining Card Not Present What is OptBlue? Card Not Present Surcharge Do all processors impose the Card-Not-Present Surcharge? Defining Card Not Present The term “card not present” can be a little tricky. It covers any transaction where you don’t run the card through a credit card machine using […]

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American Express’ Card Not Present Surcharge is a fee charged to businesses on the OptBlue pricing model that take credit cards through non-swiped methods, such as online or by keying in card details.

American Express Data Security Operating Policy

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Credit Card Processing, ecommerce, Security and PCI Compliance

Using American Express SafeKey

Ben Dwyer
by Ben Dwyer

Available from American Express, SafeKey provides an addition layer of protection for online transactions made with an American Express card. What is American Express SafeKey? SafeKey 2.0 How it Works Benefits of Implementing SafeKey Does it cost money to use American Express SafeKey? How to Implement SafeKey Taking American Express What is American Express SafeKey? […]

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The major card brands offer advanced anti-fraud tools for businesses willing to use them, and SafeKey is one such tool.

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Credit Card Processing, Legal

American Express Anti-Steering Supreme Court Case

Ben Dwyer
by Ben Dwyer

The court heard arguments in early 2018 and ruled in late June. Let’s look at the arguments on both sides and the results of the case. Ohio v. American Express The States’ Argument American Express’ Argument History of the Case – Lower Court Rulings How Ohio v. American Express Could Affect Your Business Results of […]

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You may have heard that a case involving American Express went to the Supreme Court. The case, Ohio v. American Express, determined whether businesses are allowed to suggest customers use lower cost credit cards when paying for purchases.

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Credit Card Processing, Security and PCI Compliance

American Express Data Security Operating Policy

Ben Dwyer
by Ben Dwyer

They’re designed to protect cardholder data, which can improve customer relationships, your profitability, and prevent a costly security breach and damage to your business reputation. There are a few steps to meeting these regulations, which we’ll go over in this article. Make Sure You Are PCI Compliant Determine Your Merchant Level with Amex Complete the […]

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If you accept American Express (Amex) credit cards in your business, you need to meet certain requirements meant to protect your customers and your business.

American Express Data Security Operating Policy

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Credit Card Processing

Amex’s OptBlue Backfires for Small Businesses

Ben Dwyer
by Ben Dwyer

How is it possible that American Express cards costs cost less than ever to accept, but businesses aren’t paying less? The answer is pretty simple: credit card processors are pocketing the difference. Amex Introduces “OptBlue” The General Concept The Plan Backfires – Sort Of Perception Works Against Amex The Real Cost of OptBlue Oversight Exceptions, […]

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A sneaky thing is going on with the cost businesses pay to accept American Express cards. Changes have made it cheaper than ever to accept Amex, but business’ credit card processing statements aren’t reflecting the cost reduction.

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