Tag: chargebacks


Credit Card Processing

Is Stripe Chargeback Protection Worth It?

Ben Dwyer
by Ben Dwyer

There are a few important considerations. Here are things to keep in mind about Stripe chargeback protection: The chargeback protection program costs 0.40% per transaction. That’s not exactly cheap. Not all chargebacks are eligible. In fact, quite a few types are ineligible. “Risky” transactions will require use of 3D Secure anti-fraud tools. 3D Secure already […]

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In June 2019, Stripe announced a chargeback protection program. For an additional fee, Stripe will cover the cost of some disputed transactions. That sounds good, but is it actually worth it?

Stripe Chargeback Protection

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Credit Card Processing

Mastercard Dispute Resolution Initiative (MDRI)

Ben Dwyer
by Ben Dwyer

Mastercard planned to phase in MDRI over a 2 year period that began in 2018 and was completed in 2020. Now that we’re several years past 2020, we have more information on what the changes entail and what it means for your business. Keep in mind that more changes are likely in the future, and […]

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In October 2018, Mastercard began a phased revamp to its chargeback process, calling it the Mastercard Dispute Resolution Initiative (MDRI).

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Credit Card Processing

Visa Claims Resolution Fees and Explanations

Ben Dwyer
by Ben Dwyer

The system has some pros and cons, and VCR may result in some new fees if you incur a chargeback. Back in late 2018 or early 2019, you may have seen a notice on your processing statement about upcoming VCR charges. For example, some businesses saw this explanation: Visa recently announced they are delaying the […]

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Visa Claims Resolution (VCR) is a chargeback management system that Visa rolled out in 2018. It’s designed to streamline Visa’s chargeback process.

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Credit Card Processing

Best Credit Card Processors for Chargebacks

Ben Dwyer
by Ben Dwyer

Good credit card processing companies will have multiple options for notifying you of a chargeback. Since you have a limited window to respond, it’s important to find out about a dispute as early as possible so you have time to collect and submit evidence. In this article, we’ll take a look at the role your […]

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Chargebacks are a headache for businesses, and having the right processor on your side can help. But how do you know which is the right processor?

Best Processors for Chargebacks

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Credit Card Processing

Discover and American Express Chargebacks

Ben Dwyer
by Ben Dwyer

Ideally, you want to prevent chargebacks in the first place by properly utilizing anti-fraud tools and offering easy cancellations. But sometimes chargebacks happen anyway, and it’s important to know what to expect. In this article, we’ll explain the stages of the dispute process for American Express and Discover. You can also contact your credit card […]

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Discover and American Express both issue their own credit cards. When a cardholder initiates a chargeback on a Discover or Amex, the process works a little bit differently.

Amex Discover Chargebacks

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Credit Card Processing

What Happens When You Get a Chargeback

Ben Dwyer
by Ben Dwyer

Customers dispute transactions for many different reasons. When you disagree that a chargeback is warranted, you’ll need to fight that chargeback through your credit card processor. However, processors each have their own methods for notifying you of chargebacks and for requesting documentation to support your claim. In this article, we’ll go over what to expect […]

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Most businesses deal with a chargeback at some point. When a customer is not satisfied with a purchase, they dispute that purchase through their credit card issuer, asking for the money to be refunded.

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ecommerce, Security and PCI Compliance

Riskified Fraud and Chargeback Management

Ben Dwyer
by Ben Dwyer

Riskified is a software-as-a-service company that offers chargeback prevention and fraud management for mid-market and enterprise level businesses, specifically online retailers. The company boasts clients such as Aldo, Skullcandy, Burlington Coat Factory, Mattel, Swarovski, Prada, and more. With fraudsters increasingly turning to the internet as a result of increased in-person security due to chip cards, […]

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Credit card processing companies offer basic anti-fraud tools and chargeback management, but dedicated solutions can provide greater protection for online sellers. Enter Riskified.

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Credit Card Processing

Things to Consider When Choosing a Chargeback Management Company

Monica Eaton-Cardone
by Monica Eaton-Cardone

If you are faced with this conundrum, there are several things you’ll want to consider. The 6 main areas to think about are: Do you need professional help? What will a chargback management company do? What kind of results can you expect? How will chargeback management software integrate with your current platforms? What is and isn’t […]

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As ecommerce evolves and new threats emerge, one conversation in particular has started to dominate payment processing discussions: should a business outsource chargeback management responsibilities or manage issues in-house?

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